Eivind Jonassen – Medium

Eivind Jonassen

Eivind Jonassen

Marketing Can’t Save The Customer Experience

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them…

6 min readJun 29, 2021

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Marketing Can’t Save The Customer Experience

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Eivind Jonassen

35 Contact Center Statistics To Know in 2021

Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor…

10 min readJun 15, 2021

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35 Contact Center Statistics To Know in 2021

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Eivind Jonassen
in
Chatbots Life

The Impact of AI and the Empathy Economy on the Customer Service Experience

Why you should reinvent your organization to take advantage of the best of digital and human capabilities

5 min readSep 6, 2018

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Eivind Jonassen

5 Reasons You Should be Talking About Shared Inboxes

Workers spend more than 4 hours a day checking email. Email isn’t dead. According to Adobe Digital Insight’s, time spent with email is up…

3 min readJun 22, 2017

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Eivind Jonassen

Top 7 Tools for Running your Business Online — Anywhere, Anytime

A few days ago, I sat with my colleague and discussed the different tools that we use on a daily basis. We also discussed how “lucky” we…

6 min readDec 23, 2016

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Top 7 Tools for Running your Business Online — Anywhere, Anytime

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Eivind Jonassen

Eivind Jonassen

Co-founder of https://www.omnicus.com. Believes that the ICT industry often make things unnecessarily complicated, that’s a reason for doing something about it!

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