Poor customer service is a terrible business. In the United States alone, companies lose nearly $ 700 billion in revenue due to poor customer service. If you do not have reasonable solutions for receiving and handling these customer inquiries across channels and customer journeys, the overall customer experience will be…

Why you should reinvent your organization to take advantage of the best of digital and human capabilities In recent years, AI and machine learning algorithms have held the world spellbound with a rapid pace of development and integration in various industries and verticals. …

Workers spend more than 4 hours a day checking email. Email isn’t dead. According to Adobe Digital Insight’s, time spent with email is up 28% since last year. Serving group email addresses like sales@, support@, etc can be difficult to stay on top of. This means bad for business. Emails…

A few days ago, I sat with my colleague and discussed the different tools that we use on a daily basis. We also discussed how “lucky” we are to have access to these tools via the Internet. …